Dear all,
Most significant development of the month of January was implementing Mobile Network Portability (MNP).
Where one has an option of changing the telecommunication service provider without changing the existing number. I think it was a need of time. But will the benefit actually go to consumer?
There are ample reasons for switching from one service provider to others. And most common reason is flaw in the billing system. But do you think, a particular service provider has really got a good brand image which customers trust? The switching cost was Rs. 19 when MNP was implemented. Now within few days only it has reached Rs. 25
The government and service providers are working hand in hand and customer is always taken for granted. Thus, I think MNP has not given much to customers. Only difference is one can retain your number. But, if the customer is expecting better facilities, then that expectation is questionable. I am planning to change vodafone who only want to create attractive Ads. and slogans like "happy to help". But they never implement what they promise.
Also if you are planning to switch from your existing service providers to other, then the customer service executive do ask for which brand you are going to switch. I would like to urge all the switchers not to disclose the brand you are switching to. It's very important information for the service providers. There are lots of studies going on in their respective departments to find out which service provider the switcher is opting for. Don't give this information to them. It's very important and never give it free to those cheaters.
What's your take on MNP dear customers??
Most significant development of the month of January was implementing Mobile Network Portability (MNP).
Where one has an option of changing the telecommunication service provider without changing the existing number. I think it was a need of time. But will the benefit actually go to consumer?
There are ample reasons for switching from one service provider to others. And most common reason is flaw in the billing system. But do you think, a particular service provider has really got a good brand image which customers trust? The switching cost was Rs. 19 when MNP was implemented. Now within few days only it has reached Rs. 25
The government and service providers are working hand in hand and customer is always taken for granted. Thus, I think MNP has not given much to customers. Only difference is one can retain your number. But, if the customer is expecting better facilities, then that expectation is questionable. I am planning to change vodafone who only want to create attractive Ads. and slogans like "happy to help". But they never implement what they promise.
Also if you are planning to switch from your existing service providers to other, then the customer service executive do ask for which brand you are going to switch. I would like to urge all the switchers not to disclose the brand you are switching to. It's very important information for the service providers. There are lots of studies going on in their respective departments to find out which service provider the switcher is opting for. Don't give this information to them. It's very important and never give it free to those cheaters.
What's your take on MNP dear customers??
